Frequently Asked Questions!
Do I pay monthly or yearly?
You can choose to pay monthly or yearly on our plans. However, yearly billing will give you discount.
Can I cancel anytime?
Yes, you can cancel, upgrade, or downgrade at any time!. There are no yearly lock-in terms in our monthly plans.
How to upgrade my plan?
If you want to change your plan, please go to our pricing page and get the plan that you want. Your existing plan will be cancelled and the new plan will be added to your dashboard.
How much streaming do I get in each plan?
We offer unlimited streaming with a fair usage policy. Which means that we that most of users never have to worry about these limits. But only in few cases if the bandwidth usage reaches unusually high levels, we will ask you to upgrade your plan or we may offer you a custom plan. You can read our fair usage policy here.
What happens if I use more than the allowed limits of my plan?
If in a month, you use more than the allowed usage, we will ask you to upgrade your account to a bigger plan. An overage fee of $0.10 per GB will be charged if you don't upgrade the plan.
What will be the video size after conversion to a web friendly format?
Videos are converted to HLS/MPEG-DASH and utilize more GBs than the uploaded size because we create multiple versions of the videos at various resolutions.
Do you promise any particular CDNs for the listed plans?
We try the best video delivery possible using the resources we have. Currently our standard plans use multi CDN solution including Akamai CDN. Our edge plans use Amazon CloudFront CDN. However we don't promise that we will keep using the same CDN providers in future. We may change, mix or add new CDNs to our video delivery.
What is my monthly upload limit?
Our pricing model is based on long term video storage. The current monthly upload limit on videos is same as the "video storage" limit in each plan. However we don't expect you to delete most of your storage and re-upload it every month. If you are in a business where you need frequent deletions & uploads every month then we may ask you to signup using a different pricing model. Please contact us if you have any questions. We reserve the right to deny/disable any accounts with continuous monthly large uploads.
Can I host large number of small duration videos?
If you have a large number of videos with a small duration and you want to host it with us. Please feel free to contact us. We might not be able to offer unlimited videos with small files. It depends on the use case.
Do I get my money back if I cancel my plan?
We provide a trial period on some of our plans so that you can test the service. However you might not get refund if trial period has expired.
What kind of storage is included in my storage quota and how do you calculate it?
The storage quota include all kind storage that we use to run & manage your account. e.g. video storage, files, logs & databases etc.
Videos and static files are stored on object storage so any consumed storage is deducted from your plan.
However some content may require SSDstorage (for example data in cloud databases, video logs etc.). Any info stored on SSD storage is counted 10 times of the estimated storage size. For example if your account has saved 10MB on SSD then it will be counted as 100MB in your storage quota.
We may use approximate size calculations if the actual calculations are not available.
How do you calculate the monthly bandwidth usage?
We calculate bandwidth either from the server logs or through our own mediums including our Player API. Our player API collects the video usage from the actual downloaded video files.
We may use approximate size calculations if the actual calculations are not available. For example, for a small thumbnail, we take an average thumbnail size of 15KB.
Apart from the video bandwidth or sizes of delivered files, we count the bandwidth of all requests to our servers. Bandwidth per request is equal to request + response size & 10KB payload for static & .ts files, images, .css, .js and some other static files.
For certain dynamic http requests, the size will be calculated as request + response size & 200KB payload. This includes API requests,channel/player/site views etc.
Can I host restricted videos?
No, we don't allow customers to host nudity and other such videos.
How do you calculate the bandwidth for HTTP requests?
Bandwidth consumed per request is equal to request + response size & 10KB payload for .ts files, images, .css, .js and some other static files.
For certain dynamic HTTP requests, the size will be calculated as request + response size & 200KB payload. This includes API requests, channel/player/site views & mobile app requests, etc.
Can I host pirated videos?
No please. Our platform is built for totally legal stuff. You should only host the videos that you have rights to publish. We may ask you for publishing rights if we find the videos to be illegal or they get reported.